Frequently Asked Questions
Everything you need to know about bringing Peony home.
What materials are used in Peony home products?
We prioritize sustainable, high-quality materials including organic cotton, ethically sourced wood, and premium ceramics to ensure your home pieces are both beautiful and durable.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, please allow 2-3 weeks for white-glove delivery and setup.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, Peony ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by location.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your textiles machine washable?
Most of our linens and cushion covers are machine washable on a gentle cycle, but we recommend checking the specific care label on each product for best results.